Our people and service set us apart

As part of the Nichols family, we’ve over a century of expertise in the soft drink industry, so we know how to deliver the best service to our customers. It’s one of the things we pride ourselves on the most.

It’s not just our portfolio of iconic brands and our state-of-the-art equipment that sets us apart – but our people.

From creation to consumption, we’re here to support you every step of the way.

There’s our team of expert engineers, available 24/7 in every region of the UK. Our team of account managers and creative marketeers, whose insight will help you deliver your desired customer experience and drive sales. Our R&D team who are always innovating and developing our product range to excite consumers. Our manufacturing colleagues that enable us to make all our post mix and frozen brands right here in the UK, guaranteeing the highest quality. And there’s our technical team, who are passionate about developing our equipment and coming up with new ideas.

OUR CUSTOMER PROMISE

  • LOCAL SUPPORT

    We have our own engineers in every region of the UK, plus partners across Europe, who have their own stock of spare parts and equipment to help solve any problem 7 days a week, 364 days a year. We aim to attend 90% of breakdowns by the end of the next working day. Our depots cover the country from Aberdeen to Exeter, so our local delivery drivers are never too far away and have access to plenty of stock, too.

  • WORLD-CLASS CONTACT CENTRE

    Each and every one of our customer service team is a fully trained expert in soft drinks and is committed to resolving any customer query on the first call or visit. For frozen customers they also provide dedicated stock and support to ensure you never run out.

  • STATE-OF-THE-ART EQUIPMENT

    Designed to pour the perfect serve every time, all of our dispense equipment is the best in the market, whichever of our iconic brands you choose to serve. It’s available free on loan and we can also customise it to optimise brand impact with consumers, drive sales and help you stand out from your competition.

  • OUR VERY OWN VIMTO ENGINEERS

    We know that machine malfunctions can cost your business. That’s why we only trust our own team of technicians to install our equipment, and help you keep in it tip-top condition.

Want to work with us or find out more?

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